For many contact centers and businesses, IVAs (Interactive Virtual Assistants) offer a better way to keep up with customer expectations…
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Microsoft has announced an ambitious new initiative intended to equip 1 million people across Australia and New Zealand with essential…
Best overall open-source CRM: SuiteCRMBest CRM with open-source CMS tools: HubSpot CRMBest for integrating native and third-party apps: OdooBest open-source…
The Australian Signals Directorate and the Australian Cyber Security Centre have joined cybersecurity institutions from the U.S., Canada, and New…
Starbucks and several major U.K. supermarkets experienced disruption due to a ransomware attack on the prominent supply chain software provider…
Dec. 13 update: Google has since stopped its test of a simplified search results format for hotels in Germany, Belgium,…
A VoIP quality test measures the performance of your network connection. The test simulates a set number of calls on…
Credit card payments have outnumbered cash payments for several years now, and this trend isn’t likely to stop anytime soon.…
Google is taking another swing at the smart glasses market, determined to leave the missteps of Google Glass in the…
Just about every business I’ve started has involved hiring freelancers. They’re more affordable and flexible, plus it’s easier to scale…